FAQ
1. What types of products do you offer?
We specialize in handcrafted brass puja items and decor pieces, including diyas, thalis, idols, kalashas, and other traditional essentials for home, office, and mandir use. Our items are designed to bring beauty and spiritual value to any space.
2. How do I care for my brass items?
To keep your brass items looking pristine, clean them gently with a mixture of lemon and salt or mild soap and water. Avoid abrasive materials that can scratch the surface. Regular polishing will help maintain their shine and prevent tarnish.
3. Do you offer customizations or bulk orders?
Yes, we offer customization options and bulk ordering for corporate gifts, weddings, festivals, and other special occasions. For custom orders, please reach out to our team at [Your Contact Information].
4. How long does delivery take?
Orders are typically processed within 1-2 business days. Delivery timelines vary based on location, with standard shipping taking 3-7 business days within India. For international orders, shipping times may be longer.
5. What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, net banking, UPI, and wallets like Paytm. Secure transactions are our top priority.
6. Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 7 days of receiving your order, provided the items are unused and in their original packaging. Custom orders are non-returnable. Please refer to our Return Policy for more details.
7. Do you ship internationally?
Currently, we ship across India. For international inquiries, please contact us directly at [Your Contact Information] to check availability and shipping options.
8. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to check the delivery status on our website or the courier’s website.
9. Do you provide a warranty for your products?
Our products are crafted with high-quality materials and inspected before shipping. While we don’t offer a formal warranty, we’re happy to assist with any product issues. Just reach out to us within 7 days of receiving your order.
10. How can I contact customer support?
You can reach us via phone at [Your Contact Number] or email at [Your Email Address] during business hours, Monday to Saturday, 9 AM – 6 PM. We’re here to help!
